We are glad to help you. Here you will find our most frequently asked questions. If your question is not there, please send us an email to email@example.com and we will answer you as soon as possible. More general questions, regardless of a specific order or request, you can also send us on our social media channels on Facebook and Instagram
Yes, we enclose our Triple K greeting card for free in every rose box. You can also enter a greeting text, which we write down on your card by hand. Of course you can also label the delivered greeting card yourself.
Your order will always be executed as soon as possible. Once your payment has been received, your Flowerbox will be made according to your wishes and specifications. As soon as you put your rosebox into the cart, you will see a delivery time in the shopping cart.
If you want to place an order, you should create a customer account. In your customer account, you can view and manage all your data at any time. Among other things, you can also query the status of your order there. Nevertheless, you can order as a guest.
Also, if we guarantee the delivery date and you can track your parcel through the tracking number, it is quite possible that the driver will not meet anyone in the delivery attempt. But no cause for concern. You will receive a notification card already after the first delivery attempt, indicating that you can pick up your parcel. The package will be canceled for a certain time for you in the respective post office.
To track the shipment, you can enter the shipment number of the parcel you received by mail under DHL and track exactly where your parcel is currently and when it will be delivered to you.
For shipment tracking, you can enter the tracking number of the parcel you received by mail under DHL and track exactly where your parcel is currently and when it is delivered to you. For tracking, you can send the parcel number of the parcel to you by mail is registered under DHL and track exactly where your package is currently and when it is delivered to you.
As soon as you put your Flowerbox into the shopping cart, you will see a delivery time in the shopping cart. As soon as you receive the shipping confirmation with tracking code, you will receive the parcel within 3-4 days. Please note that we can only make orders for the shipment after payment has been received, depending on the chosen payment method.
Your personal data is encrypted during the ordering process via SSL (Secure Sockets Layer) over the Internet. We secure our website and other systems through technical and organizational measures against loss, destruction, access, modification or dissemination of your data by unauthorized persons. Even with any refunds, the complete credit card details can not be viewed.